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Kafkasoft
I thought I'd have a look at the microsoft online store. I was hoping to be able to find a podcast reader.
It wanted a microsoft account. Apparently I already had one. I tried the password I use for accounts that contain no useful information. Apparently none of them work. I tried resetting it. Apparently my usual password had already been used and I couldn't re-use it. So I tried logging in with that password again, and possible variations. They didn't work.
Then I tried clicking on the link that seemed to suggest it would delete the whol account. Seemed like a nice idea. That would mean I could restart from scratch.This may have been a mistake. It didn't delete it anyway.
I tried resetting the password again. Rather than sending another link, it demanded another email address anbd then sent me a form. This form required information like the last 5 email subjects I'd sent (I've never sent any through the server), my XBox user ID (I don't have one) and a bunch of other info they can't possibly have, plus my date of birth and a postcode.I gave them all the information they could possibly have. Apparently that's not enough to identify mTe. I'd have thought name, DoB and postcode plus email address would convince most people but apparently not.
I created a new account with my google email address. and tried to use that to download the app. "There's a problem at our end" apparently. Great.
Meanwhile I tried to find an email address so I could get a human being. Eventually, after much hunting, I found a contact us form. The response I got was a link to a message sent to my locked account. I sent another contact, this time specifying the new account. They actually did send that to my email address. They didn't tell me anything remotely different or useful. So I sent a Data Protection Request. Mainly to see how they respond to that. If they want information then they can damn well tell me the information they want!
It wanted a microsoft account. Apparently I already had one. I tried the password I use for accounts that contain no useful information. Apparently none of them work. I tried resetting it. Apparently my usual password had already been used and I couldn't re-use it. So I tried logging in with that password again, and possible variations. They didn't work.
Then I tried clicking on the link that seemed to suggest it would delete the whol account. Seemed like a nice idea. That would mean I could restart from scratch.This may have been a mistake. It didn't delete it anyway.
I tried resetting the password again. Rather than sending another link, it demanded another email address anbd then sent me a form. This form required information like the last 5 email subjects I'd sent (I've never sent any through the server), my XBox user ID (I don't have one) and a bunch of other info they can't possibly have, plus my date of birth and a postcode.I gave them all the information they could possibly have. Apparently that's not enough to identify mTe. I'd have thought name, DoB and postcode plus email address would convince most people but apparently not.
I created a new account with my google email address. and tried to use that to download the app. "There's a problem at our end" apparently. Great.
Meanwhile I tried to find an email address so I could get a human being. Eventually, after much hunting, I found a contact us form. The response I got was a link to a message sent to my locked account. I sent another contact, this time specifying the new account. They actually did send that to my email address. They didn't tell me anything remotely different or useful. So I sent a Data Protection Request. Mainly to see how they respond to that. If they want information then they can damn well tell me the information they want!