WANDSWORTH COUNCIL ARE INEPT MORONS.

[luckykaa]

So, I got a letter about housing benefit. It requests information about my other account. Perhaps they could have been a little quicker about this, but this isn't my real complaint. I mean i could be lieing about having 2p in that account. I might actually have stashed several million pounds in it.

They want to know about my "ellow tenants". Not quyite sure what an ellow is. I looked it up in your dictionary, and couldn't find an entry. They also asked me to supply any 2 items from the attached list. Perhaps they could have attached a list. And they got the account number of my existing account wrong.

I did call to complain. I was unable to talk to the person who wrote the letter. I was told by the person who answered that she would have to help. She seemed to be a bit upset when I complained to her about the ineptness of the council. Well, she did offer.

I'm now feeling kind off agitated because this means there's still a job to do, but I can't without the paperwork which I have to get from the bank. This means there's an unsolveable problem to deal with.

Comments

[vanir.livejournal.com]

Polite insistence and persistence often get these things working. Ring them up and get them to issue a new letter without the typos and with the relevant list if you haven't already. And get an address or number for their complaints department or person - they're the ones who are meant to deal with complaints rather than whoever is in the office at the time.

[maode70.livejournal.com]

But shouting at local authority workers/insurance companies/supermarket staff can feel good at the time, can't it, and is often necessary, even if to no actual avail at all.

I used to work in a local council and regularly slag off the way things were done. (Maybe that's why I'm not working there any more)

Re:

[luckykaa.livejournal.com]

It can feel good.

I do feel a little guilt about it though. It's not really their fault. I want to be able to complain to the idiot who is responsible for the problem.

[meiliung.livejournal.com]

Arggh paperwork - I got a letter from the tax office, asking about my salary. It's taunting me from my desk. I can't bear it!