Cinema Fail

[luckykaa]

This is not going to be a thrilling entry. Will write about the movie later.

Actually managing to see The Martian was a lot harder than I expected.

Three cinemas are about the same distance from me. I decided that the 18:15 showing was the most convenient. 2D because generally I don't like 3D. I set my SatNav. It decided that the cinema was actually down a road that could not be driven down, presumably because that was the closest road to the physical location of the cinema.

Drove round to the other side. That was quite some way away because of Leicester's road layout. By that time I was 15 minutes late. Decided that may be too late to catch the start of the actual movie. So I drove down to the city centre. Found somewhere to park, and went in. Quite expensive. It's Showcase's X-Plus screen or something. I was expecting it to be good.

3D didn't seem to be all that striking. In fact everything looked very flat. And there were some shots that looke dlike they were made for 3D. I took my glasses off. No double image. After a while I looked around. Several other people had taken their glasses off (there were only about a dozen people there). I found this a bit distracting. More to the point, I realised I wanted to see it in 3D! It was clearly made with 3D in mind! And I'd paid extra for it. I hate complaining.

When complaining, I was a bit concerned I might not get a decent refund. I'm not good at confrontation. Fortunately another customer heard me complain and she had my back. She really took no prisoners. End result was I got a full refund and a free entry ticket.

What I found strange though, is that of the dozen or so people in there, only 5 of us were there waiting for the manager. Did the rest of the viewers simply not notice? Or do people not complain?

Comments

[chess]

People just don't complain. It's often not worth the time or the stress or the unit of assertiveness required or the possibility of bad outcomes, to them. It's sensible to complain if the expected outcome is worth those things to you, but for lots of people it generally isn't.

[flickums.livejournal.com]

I think a lot of people refrain from complaining just because they see it as a somewhat futile effort. My friend Dave went to see Age of Ultron and complained afterwards about the film being interrupted by a mother and two very VERY young kids who clearly shouldn't have been admitted into the cinema. The guy he was complaining to clearly didn't give a shit and Dave had to keep going on and on and ON before he actually got anywhere with his complaint.

More often than not, the effort required to complain is often not really considered worth anything that you might get from making said complaint.